Dr. Jencks is an independent consultant in healthcare safety and quality, member of the Maryland Health Services Cost Review Commission, and Senior Fellow at the Institute for Healthcare Improvement. His work focuses on understanding and preventing hospital readmissions and other harms from poor coordination of care, and his 2009 NEJM article on hospital readmissions in Medicare is considered authoritative.
At the Federal Centers for Medicare & Medicare Services (1984-2007) he was Chief Scientist in the Office of Research and later was Senior Clinical Advisor and Director of the Quality Improvement Organization program in the Office of Clinical Standards and Quality. He led transformation of Medicare’s Quality Improvement Organization program from focusing on deficient providers to achieving national improvements in healthcare systems.
He has received the Ernest A. Codman Award and the Distinguished Service Medal of the U.S. Public Health Service, and he retired as Assistant Surgeon General.