As Program Director of IDC Health Insights' Payer IT Strategies program, Janice Young identifies the key emerging trends and technologies impacting payer business success and IT portfolio management today. A renowned industry veteran with extensive research experience, Ms. Young is dedicated to helping healthcare stakeholders establish strong strategic, business and operational plans supported by integrated and aligned IT strategies. Her research focuses on solutions to improve market positioning, product development and execution, operational efficiencies, customer satisfaction, quality of care and care outcomes. Specific hot topics include future healthcare business and IT scenarios, consumer directed health plans (CDHP), outsourcing trends and directions, advanced analytics and pay for performance.
Ms. Young blogs regularly in the IDC Health Insights Community.
Prior to joining IDC Health Insights, Ms. Young spent eight years as vice president and research area director for Gartner Research Advisory Services, where she led research strategy for the company's healthcare payer market initiatives.
Outside of the research space, Ms. Young's previous experience includes a senior associate position at William M. Mercer's Healthcare Provider Consulting Practice, as well as operations director and manager positions at Blue Cross and Blue Shield (BCBS) of Massachusetts. Among the many successes at BCBS, Ms. Young chaired an operations task force responsible for new product implementation and process redesign of a 400,000-member mixed model system, and spearheaded the implementation of a managed mental health program covering 100,000 lives served by 200+ healthcare providers. Her career began at Tufts Health Plan in Waltham, Massachusetts, where she managed Tufts' IPA relationships and instituted management reporting and analytical tools to enhance the company's program management processes.
Throughout her career, Ms. Young has received numerous accolades and earned industry-wide recognition for her work in the healthcare field. She is asked frequently to speak at industry events, and serves as a valued resource to the news media on many healthcare topics. Ms. Young holds both a Bachelor of Science (BS) degree and a Master of Health Sciences, Health Finance and Management from Johns Hopkins University in Baltimore, Maryland.